Refund Eligibility and Timeframe
Bluesapp offers refunds for service-related deficiencies reported within 15 days from the date of payment. After this 15-day period, refund requests are not entertained, regardless of the circumstances. This policy ensures that customers promptly report any issues, allowing the company to address them effectively.
Refund Request Process
To initiate a refund request, customers should email info@bluapps.com the following details:
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Full name and contact information
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Transaction or order ID
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Date of payment
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Detailed description of the service-related issue
Upon receiving the request, Bluesapp’s customer service team will review the case and respond via email. The company reserves the right to accept or reject refund requests based on the specific circumstances.
Non-Refundable Services
Certain services provided by Bluesapp are non-refundable due to their nature. These include:
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WhatsApp Conversation Credits (WCCs)
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Add-ons and third-party integrations
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One-time fees for chatbot development or setup charges
This policy aligns with the Indian Contract Act, 1872, which considers paid services rendered as per contract to be fulfilled and non-refundable.
Technical Issues and Refunds
If customers experience persistent technical issues that hinder effective use of the service, they may be eligible for a partial or full refund. Such cases are evaluated by Bluesapp’s support team, and refunds are issued at the company’s discretion. This approach complies with the Consumer Protection Act, 2019, which provides remedies for consumers affected by faulty services.
Refund Processing
Once a refund is approved, Bluesapp processes it using the same payment method used for the original transaction. The company aims to process refunds promptly, typically within 14 days of approval. Customers are not charged any fees for the reimbursement.
Policy Amendments
Bluesapp reserves the right to modify its refund policy at any time. Any changes take effect immediately upon posting on the company’s website. Customers are encouraged to review the refund policy periodically to stay informed about any updates.
Legal Compliance
Bluesapp’s refund policy is designed to comply with relevant Indian laws, including
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The Consumer Protection Act, 2019
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The Indian Contract Act, 1872
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The Payment and Settlement Systems Act, 2007
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The Information Technology Act, 2000
These laws ensure that customer rights are protected and that company practices meet regulatory standards.
Contact Information
For any questions or to request a refund, customers can contact Bluesapp at:
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Email: info@bluapps.com
- Phone: +91-8586014141
Bluesapp is committed to providing excellent customer service and addressing refund requests promptly and fairly.
